Chatbots vs Virtual Assistants Whats the Difference? Customer Service Blog from HappyFox
While rules-based chatbots can be effective for simple, scripted interactions, conversational AI offers a whole new level of power and potential. With the ability to learn, adapt, and make decisions independently, conversational AI transforms how we interact with machines and help organizations unlock new efficiencies and opportunities. Many that are programmed for tasks of a more streamlined nature use pre-fed values, language identifiers, and keywords to generate a set of stable, automated responses. Bots are text-based interfaces that are constructed using rule-based logic to accomplish predetermined actions. If bots are rule-based and linear following a predetermined conversational flow, conversational AI is the opposite. As opposed to relying on a rigid structure, conversational AI utilizes NLP, machine learning, and contextualization to...
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